Staying safe
Customer and Supplier Privacy and Cookie Policy
Customer and Supplier Policy

This privacy policy covers the administration that we carry out for our customers and suppliers and forms part of our General Privacy Policy. For information about our products and services, please see our Products and Services Privacy Policy. For information about marketing, please see our Marketing Privacy Policy.

What personal data we use

The data we collect and process about you may include your name and contact details and billing/accounting information.

Why we use your personal data

We use this data so that we can correctly manage your account and carry out normal bookeeping activities.

Where we get your Personal Data

Your personal data will be supplied to us by our customers and suppliers.

Who we share your personal data with

Your personal data may be shared with:

  • Our staff
  • 3rd Parties required to deliver our services (see Sub Processors).
Data Retention

Your personal data will only be retained by us for as long as is required to service our customers and suppliers or for as long as necessary in accordance with applicable laws.

In some cases, your personal data may be retained for up to 7 years. We may not be able to delete your data before this period expires due to our accountancy and/legal obligations. We may also keep your personal data for research or historical purposes.

Your Rights

You have the following rights with respect to your personal data:

  • Right to be informed when your personal data is stored and processed.
  • Right to have confirmation that your personal data is being processed and to have access to your personal data.
  • Right to have your personal data rectified if it is inaccurate or incomplete.
  • Right to have your personal data erased when it is no longer necessary for the purpose for which it was collected. In some cases, we will not be able to delete your personal data due to legal or accountancy reasons.
  • Right to block or restrict the processing of your personal data.
  • Right to move, copy or transfer your personal data from Firebird to other IT systems.
Data Protection

The General Data Protection Regulation ensures that we have valid reasons for processing your personal data and that these are stated on our privacy notices.

We process your personal data for the purpose of carrying out the adminstration required for running a business. The lawful bases for processing your data includes contract and the legitimate interest of Firebird to carry out normal business administration.

In this context, Firebird is the data controller of your personal data.


You have the right to lodge a complaint about how we process your personal data with the Information Commissioner’s Office.

Updates to this policy

We may update this privacy policy from time-to-time, particularly as our service and the technology we use changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.

This policy was last updated on 22nd May 2018.


If you have any questions about our privacy policy then please email us at

For any other queries, please Contact Us

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15 Luton Hoo Estate
+44 20 7558 8055
© Firebird Conference Systems Ltd 2019. All rights reserved.
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