Sharing personal data
Firebird Sub Processors

Firebired uses a number of sub-processors in order to deliver is products and services.

Introduction

This page details the sub-processors used by us to deliver our software and services; carry out marketing activities; and administer our customers and suppliers.

This page forms part of our Products and Services; Marketing and Customer and Supplier privacy policies.
Products and Services
Microsoft Azure

We store your personal data in Microsoft Azure data centres within the European Union. Your personal data is encrypted and, where possible, transferred between 3rd parties in a secure and encrypted manner.

Read More...


Skype

Members of our support team may share your personal data when using Skype Instant Messaging in order for us to ensure we are able to deliver accurate and timely support.

Read More...


Tawk To

We use Tawk To to provide online chat software to support our customers on some of our products. We share personal information including name, email address, IP address and chat history (which may contain personal data) with Tawk To.

The information we collect helps us provide fast and accurate support to our customers.

Read More...


Send Grid

We use Send Grid to send emails regarding our service such as:

  • Confirmation of successful submission.
  • Invoices/receipts for purchases you have made.

The content of the email may contain your personal data. Send Grid uses optimistic encryption to send emails to you to keep your personal data secure where possible.

Read More...


Auth0

We partner with Auth0 for the provision of sign up and log in services. Your login details, including any passwords you use, are controlled externally by Auth0 who have their own privacy policy.

Read More...


Google Analytics

We collect detailed metrics to analyse visits to our product websites using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer.

All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

Read More...


Foxy Cart

Foxy Cart provides payment services for Firebird. They handle online payments made through the Firebird Commerce Module (e.g. Delegate Registration Payments) for selected Firebird projects.

These companies will have access to your personal and payment information. When paying by credit card, Firebird NEVER have any access to your credit card details.

We share information with Foxy Cart only to the extent necessary for the purposes of processing payments you make via our services.

Read More...


Drop Box

We use Dropbox as a document reposititory and for sharing documents between members of Firebird personnel. These documents may include reports, containing personal data, downloaded from Firebird for testing and support reasons as well as other personal data recorded whilst providing support.

Read More...


Amazon Web Services

Firebird uses Amazon Web Services (AWS) for data backup throughout its business. Backups may include personal data exported from the Firebird software during normal support.

Read More...


Fresh Desk

Firebird uses FreshDesk (by FreshWorks) to provide support services for its customers. The contents of support tickets may contain your personal data.

Read More...

Marketing
FreshSales

We store and process your personal data for marketing activites in the FreshSales Customer Relationship Management software.

Read More...


Google Analytics

We collect detailed metrics to analyse visits to our marketing website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer.

Generally information is anonymous. Some hyperlinks to our website include identifiers that enable us to see who has visisted our website and what pages they have visited but this personal information is not shared with google.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

Read More...


Tawk To

We use online chat software to provide real time information to prospective customers. We sometimes share personal information about the prospect including their name and email address and their chat history through our third party supplier.

The information we collect helps us understand our prospective customers and help provide them with information they need.

Read More...


Skype

Members of our sales team may share your personal data when using Skype Instant Messaging in order for us to ensure we are performing our marketing activities correctly.

Read More...

Drop Box

We use Dropbox as a document reposititory and for sharing documents between members of Firebird personnel. These documents may include sales or marketing data that contains personal data.

Read More...


Amazon Web Services

Firebird uses Amazon Web Services (AWS) for data backup throughout its business. Backups may include personal data exported from the Firebird Customer Relationship Manager software.

Read More...

Capterra

Firebird uses Capterra for customer feedback and reviews of the Firebird products and services. We only share the names and email addresses of existing customers of our products and services.

Read More...

Customer and Supplier Administration
Sage One

Firebird uses Sage for its accounting activities and may share customer and supplier personal data with Sage.

Read More...


MurraYoung

MurraYoung provides accountancy servies for Firebird. We may share customer and supplier personal data with MurraYoung.

Read More...


Skype

Members of our administration team may share your personal data when using Skype Instant Messaging in order for us to carry out administrative duties for your account.

Read More...


Drop Box

We use Dropbox as a document reposititory and for sharing documents between members of Firebird personnel. These documents may include administrative data that contains personal data.

Read More...


Amazon Web Services

Firebird uses Amazon Web Services (AWS) for data backup throughout its business. Backups may include personal data.

Read More...

Follow Us
Facebook Twitter Linked In
Contact
15 Luton Hoo Estate
Bedfordshire
LU1 3TD

hello@firebird.systems
+44 20 7558 8055
© Firebird Conference Systems Ltd 2019. All rights reserved.
Thank You

We've received your message and will get in contact shortly.

Sorry

Something has gone wrong and we didn't get your message.

Please try emailing us at hello@firebird.systems or use the online chat below.