Administrator Support

There are a number of ways for an Administrator to get support and help when using the Firebird software:


Send an email to where your request will automatically be logged in our helpdesk system.

Here it will be prioritised and actioned by one of our support team members.

Help Me

The Help Me button appears on the right hand side of every page.

When clicked it will send an email + screenshot to the Firebird Support team where it will be logged in our helpdesk system.


Non-administrators also have the Help Me button but this is normally configured to send an email to project administrators.

Live Chat


This feature is only available to our Enterprise customers

Live chat enables Administrator to get an instant response from a member of our support team.


Live chat uses real people, not bots.


Our online Documentation (which this help article belongs to) provides comprehensive help about all the features in the Firebird software.